EDUCATION:
Master of Art Film and Television Studies University of Warwick, Coventry, England, UK
Master of Fine Art Visual Art Vermont College of Fine Arts, Montpelier, VT
Bachelor of Art Communications Western Washington University, Bellingham, WA
CERTIFICATIONS:
Certified Professional in Talent Development (CPTD) (verify at Credly)
Master Instructional Designer
SKILLS:
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3D Modeling
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ADDIE
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Adobe Captivate
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Adobe Creative Suite
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Adult Continuing Education, Adult Basic Education
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Agile
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Articulate Storyline
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Articulate Rise
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Instructional Designer
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Camtasia
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Canvas
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Chat GPT
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Classroom Instruction, E-Learning Instruction
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Compliance Reporting to Regulatory Agencies
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Contact Management Systems, CRM, CMS
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Content Management
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Cornerstone
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Creative Marketing
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Employee Onboarding
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Enrollment Management
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Event Planning
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Generative AI
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Graphic Design
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Higher Education Sales
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Instructional Design (ARCS, ADDIE, Bloom, Kirkpatrick)
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Instructor
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Jenzabar
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Kaizen
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LEAN Manufacturing
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Learning Architecture
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Learning Management Systems, LMS
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Multimodal Instruction
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Onboarding
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Program Management
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Project Management
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Public Speaking to Employees and Community Organizations
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Recruiting
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Salesforce
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SCORM familiarity
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Social Media and Digital Strategy
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Train the Trainer Program (T3)
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Training and Development
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Video Production
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xAPI
Professional Experience:
Senior Instructional Designer
T-Mobile, Bellevue, WA | July 2022 – Present
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L&D program management of enterprise-wide OpenAI ChatGPT onboarding, creating eLearning and V-ILT courses for over 25,000 learners resulting in sustained 80% NPS.
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Gen AI Coaching Solution: Conceptualized, built, and deployed an enterprise-wide Custom GPT for New Leader Coaching.
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Strategic Content Integration: Engineered the system to utilize a proprietary knowledge base of T-Mobile leadership curricula to provide evidence-based coaching for frontline managers.
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Contextual Performance Support: Designed a "narrow-focus" response logic that delivers situational, customized guidance for managers processing specific team feedback in the flow of work.
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Project management of L&D programs for Talent Acquisition and Talent Development.
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Designed, developed, and delivered multi-modal learning programs (eLearning, ILT, VILT, AR/VR) for enterprise-wide Organizational Effectiveness, Talent Development, and Talent Acquisition initiatives, resulting in a 96% KPI improvement in Learning Impact and Learning Effectiveness categories.
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Collaborated with Subject Matter Experts (SMEs) and stakeholders across departments, including Retail, Customer Care, Sales, Engineering, and Administration, using Design Thinking to create engaging and impactful learning experiences.
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Led the LeaderShift leadership development program after conducting a comprehensive gap analysis, revising the curriculum and optimizing its delivery:
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Increased enrollment by 294% through improved program and course design
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Improved overall completion rates by 41%, with several courses achieving 100% completion rates.
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Doubled the program’s Net Promoter Scores, exceeding industry benchmarks.
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Led the How We Hire training program to ensure compliance with Affirmative Action policies by developing curriculum and courses for recruiters and hiring managers across the enterprise.
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Led the Level Up program aimed at upskilling individual contributors in core and common topics across multiple business units.
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Led third-party vendor development with creation of T-Mobile L&D Guide to ensure compliance with WCAG accessibility standards and SCORM configuration for LMS deployment.
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Managed the administration of the Learning Management System (LMS) and Learning Experience Platforms (LXP),for the HR group, including publishing courses and assessments, course assignments, and enrollment management.
Consultant Manager & Senior Instructional Designer
British Standards Institute (BSI Group), Seattle, WA | March 2021 – July 2022
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Led a team of instructional designers to create human-centered learning courses on Environmental Health and Safety (EHS) topics for Fortune 500 companies, resulting in improved compliance, reduced incident rates, and key personnel retention.
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Provided program and project management oversight, collaborating with SMEs, senior leadership, and cross-functional teams to deliver client-centered learning solutions, ensuring seamless execution of EHS training initiatives.
Senior Instructional Designer
SpectraForce @ Meta Reality Labs, Seattle, WA | February 2020 – March 2021
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Designed and developed EHS compliance training for Meta Reality Labs, driving compliance certainty and enhancing employee engagement.
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Collaborated with SMEs and stakeholders to create engaging eLearning courses using Adult Education Theory and instructional best practices.
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Performed LMS administration within Cornerstone On-Demand, managing training content, reports, and learner communication across global teams.
Owner / Principal Instructional Designer
C Snyder Creative, Seattle, WA | January 2019 – January 2020
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Designed and published curricula and training for various industries, with a focus on New Hire Orientation, Onboarding, and EHS topics across multiple LMS platforms, resulting in improved organizational effectiveness and compliance.
Program Manager and Senior Instructional Designer
Seattle Children’s Hospital and Research Institute, Seattle, WA | January 2007 – September 2012
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Managed Leadership Development program including content creation and delivery, enrollment management, data analytics and reporting, budget management, and Continuing Education professional credit management.
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Managed New Employee Orientation program including curriculum development and delivery, enrollment management, data analytics, and reporting.
Adjunct Professor
Cornish College of the Arts, Seattle, WA | September 2002 – September 2018
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Curriculum development and delivery for classes in the Humanities Department and Art Department.